Thanks so much to Darren, Jay and the Mechanics at Lakeside. The dealer had closed and I didn’t fancy an independent garage as I had heard horror stories. I was recommended to them and what a saving! Not only that they are polite and friendly… I even got the car washed and collected free! Use them and you won’t be disappointed.These guys are fantastic. They are honest, reliable, and look out for you. They have always been up front. Would highly recommend them to anyone. Mrs N – Windsor – Mercedes -Oct 15
Some of the best customer service i have experienced in an industry where it is not usually associated, along with very knowledgeable staff who gave me clear information of what was required for car to pass MOT and then provided me the quote.
Works came in on price and on time, would recommend Lakeside to anyone who are feeling let down by their own garage.
Lakeside is a family owned independent garage who genuinly wants to look after its customers hoping they will return, i certainly will. Mrs K – April 2016
I had my car serviced at Lakeside Garage earlier this week. I changed the service time several times but they were accommodating each time. It was collected by Neil, dropped off by Neil where I needed to be dropped – the work was done in time, with me being informed about costs all of the way. To cap it all, it was returned cleaned and spotless inside and out.
These guys are simply excellent, courteous, efficient and they go the extra mile.Mr D – Staines – Audi A4 – March 2016
I shopped around for a good garage for my Mazda Bongo. I got a few quotes that were completely unreasonable. Cutting to the chase, Lakeside garage was recommended with high praise and justifiably so. Excellent service from the front line to the man who repaired my Bongo. Would use them every time in future without hesitation. Mr S – Mazda Bongo – August 2016
Feed back following a Performance or Economy Map:
Following the performance re-map and subsequent increase in bhp, there was an immediate improvement in the performance of the car; the acceleration is much more responsive; there is an appreciable increase in miles per gallon – noticeable even at this early stage [only on my second tankful since the upgrade], having covered 800 miles, mainly on the motorways.The car is much more enjoyable to drive; it reaches the higher speeds with seemingly greater ease and at lower rpm too. Overtaking is done with greater confidence, secure in the knowledge there is greater power beneath your foot and, above all of these points, it is great fun to drive. I have not experienced any negatives so far! Thanks Jay, it is much appreciated!! Mr D Skoda Octavia 1.9 TDI 2009 Ciddingfold Surrey -Jan 2013
Just had my Audi Q5 TDI remapped. I have not long owned the car and was not sure if I actually liked it. After it was remapped it has changed how the car drives, much more progressive and smoother and above all I now like the car! It’s now the car I wanted it to be before I bought it, thank you! Mr H, 2010 Audi Q5 3.0 TDI, Sunningdale. October 2014
What a difference the re-mapping has made. You can feel the extra power in lower and higher gears, it’s like having a new car. Well worth the money.
Mr C – Berkshire – Audi A6 – May 2015
I was advised -recommended by my camper-van supplier Hillside Leisure Derby to use Celtic product for remapping our 102 VW. Celtic head office further recommended Lakeside garage as the more experienced – tooled up agent suitably close to Harrow Nth West London.
On contacting Lakeside i was politely and professionally engaged; i explained my need and was given every attention and time to understand the aspects of remapping. A “technical callback” was also arranged so that i had a further in-depth explanation. This was a prompt and very informative call. I was given “honest” feedback and genuine explanation as to what was best for me.
I felt totally comfortable with the service representation as being honest; committed to ensuring customers knew what they were getting; a passionate service displayed from Lakeside.
All sounds good over the phone, however, in reality face 2 face would be the test.
I was not let down – the expectation set from the conversation was surpassed. I was met with genuine pleasure and passion for customer engagement on not only general conversation but also about the outcome and personal experience of remapping. I felt totally at ease and confident of the service.
The outcome:
remapping stage 2: successful and an immediate performance noticed – they have done what they said.
Customer service excellent – honest engagement with clients – do what they do best and not dilute the focussed service
All front office staff were friendly professional.
Tell you as it is and not mis sell
The work was carried out to suggested time thus allowing me to plan a prompt return and collect
Good value for money
I will certainly use them again and have already recommended to friends
Suggestion:
Provide supplementary service package – transport to The George for sandwich lunch
Regular customers have regular (3 monthly) lucky draw for lunch at the George
Overall – many thanks and hope to see you again
Mr W – Harrow – VW T5 Transporter – July 2015
I am very happy with your service. I remapped my vivaro van. I love the power of van.
I will recommend everybody and definately come back. Thanks a lot to Ashley who was very friendly
Cheers – Mr S, Vauxhall Vivaro, Isleworth, December 2015
Just to say thank you for the remap today. Excellent service and result. It drives so much better now – much quicker and very smooth. Mr M – VW T5 Transporter – Buckinghamshire – March 2016
Fantastic German car specialist, took my A5 in for an interim service & re map. very reasonable prices, prompt & professional service….Thoroughly recommend the Celtic re map which has transformed my car making it smoother & pulling like a train. Will definitely be using again. Mr P – Audi A5 – Ashford – August 2016
From Customer Feedback Form:
Highly recommend. Excellent customer service, expertise and value for money. Showed a genuine interest in my car and managed to fix my IDrive fault easily. Carried out a full service on my 525 too and I could not be happier. Thanks guys! Mr O BMW 525 Bracknell Berkshire – September 2013
The second was a replacement of both Xenon Headlamp bulbs. Hugely painful pricing, but I don’t believe that was your fault! What I did appreciate was that you were able to accommodate me at short notice, carried out the work while I waited, and only charged me the half hour labour that the job actually took.
Keeping a car running is a necessary evil, but I appreciate your efforts to minimise the frustrations around it! Mr.S, Staines, Nissan Qasqai, August 2014
I must say that the service was great, the car was picked up when Jim said it was. The work was carried out as requested and to the quote as supplied. Any extra work was discussed before anything was done, and explained so that you can understand. Good service, good communication, I would recommend Lakeside Garage, and I will take my car back again. Mr F – Slough – Mercedes C Class – January 15
When my local BMW specialist was unable to solve my iDrive failure (they recommended using a Main Dealer!) so rather than that I tried your guys for the first time and they identified the issue, got the system back up and recommended options for the future.
We need specialists like this and I’ll be back for routine servicing in the future.
Mr B – BMW 7 Series – London – March 2015
As I live alone, your collection service is very much appreciated, and the fact that your driver always lets me know in advance roughly when he will be collecting my car, is particularly helpful.
Thank you, I’ll certainly be back!! Mrs R – Mercedes SLK – Windsor – March 2015
In addition to this, including your extremely convenient pick-up service from work, everything is made seamless and straightforward – this is surely crucial to repeat business and customer retention. I would recommend your service.
Once the car is “on your books” – your email reminders are very helpful.
Mr M – VW Polo – Datchet – March 2015
We were very happy with the work that was carried out, and although getting to and from the garage is a bit of a mission for us (live in Ascot), we will certainly be calling on your services again soon.
Mr P – Ascot – BMW X5 – May 2015
I would just like to thank Ashley, Jay and the whole team for a great trusted experience, the work carried out was to A+ standard and I will continue to be a return customer, as I trust that all work and customer service is always delivered to the most highest standard.
Mr B – Ashford – BMW X5 – May 2015
Please find attached feedback:
I don’t normally give feedback for companies but i feel like Lakeside fully deserve it. I had some problems with my car recently and they were truly amazing with the help and support i needed. Excellent communication, brilliant prices and really exceeds all expectations i have of a garage. I will definitely use your garage for all my cars. I found you honest and trustworthy and very professional in your work.
Mr K – West Byfleet – BMW 6 Series and Mercedes CLK – May 2015
Hi, all was well and I was looked after (taken to cafe and picked up when my Mercedes was fixed).
Mr J – Egham – Mercedes S Class – May 2015
I am very happy with the service I get from Lakeside Garage and will continue using them for work on my car. The service is
excellent from the time Jim collects the car to the time he returns it.
Mr D – Windsor – Skoda Octavia – May 2015
My feedback:
– really good service
– quick and efficient with minimal inconvenience.
– friendly, welcoming staff who seem totally honest with the condition of my car.
– I personally love the collection and drop off to work as I don’t live locally to you at all, this really helps.
Ms A – Surrey – Nissan Micra – May 2015
YOU ARE AMAZING….
MY CAR FEELS AND LOOKS AMAZING……
I LOVE LAKESIDE GARAGE & ALL THE PEOPLE IN IT!!!!
Ms J – Arborfield – Volkswagen Beetle – June 2015
All good as always. Everyone seem to always be super friendly and honest. This is also witnessed when dealing with other customers.
Mr E – London – Ford Fiesta – June 2015
For the past 10 years I have brought my cars to your garage for servicing / MOT and repairs. I find the garage trustworthy, reliable and the communication is of a very high standard and for these reasons I will continue to use your services in the future.
Mr S – Wraysbury – Mercedes CLS
I’ve used Lakeside Garage for the last 2 years for my MOT’s and other things such as conditioning service. Whoever I speak to in the team they are always courteous and helpful and well organised. I’m always informed approximately how much the work will cost ( I always make sure I ask anyway) or if it’s not possible to say, they have phoned me during the day to let me know before proceeding. My car is always ready promptly as well. I’m happy to use Lakeside and recommend you.
Ms C – Wraysbury – Hyundai Getz – June 2015
I am very happy with the recent work carried out on my Audi TT, car seems to running bettter.
Mr F – Datchet – Audi TT – June 2015
We had been using main dealers for years and got fed up of poor service, shoddy workmanship and extortionate bills. So we decided to try our local garage and never looked back. The team at Lakeside are highly skilled, highly professional, honest and charge reasonable prices – what higher recommendation can there be? We have now been using them for 8 years with 3 of our cars and have total faith and confidence in what they do. We and have recommended them to all our friends, who now mirror our thoughts. No job is ever too small, being a female of the species it’s great knowing that they will top up my oil or change a bulb whilst I wait and all with a friendly smile It is so refreshing in this current age of constant disappointment to be highly delighted every time we part with our money!
Mrs S – Wraysbury – Range Rover, VW Golf and Mercedes SL Class – July 2015
I’m more than happy to say that the job (MoT and Service) has been carried out professionally, and
that contact with staff has been a pleasure. I am, as I have been in the past, very happy with Lakeside.
Mr H – Wraysbury — Honda Accord- September 2015
Always feel very much at ease bringing my car to Lakeside to be serviced. Normally I feel that people are trying to take advantage of the fact that I don’t know anything about the vehicle I am driving (which is true!) and at Lakeside I don’t feel that way at all. And, you make great tea and never keep me waiting.
Mrs A – Windsor – Mercedes ML – October 15
Service was of the usual high standard. The fault on my car was quickly diagnosed and was a simple repair so I was only charged for the diagnostic time. I was kept well informed throughout by Ashley, so knew exactly what the problem was and what had been fixed. No unnecessary expensive ‘extra’ repairs as I have experienced in the past at other garages.
Mr K – London – Audi A3 – September 2015
Excellent service as normal, We currently have 4 cars in the family, and bring all 4 to you every year, I like to use a local service if I can, but only if the service is good, I have never had any complaints over the years. So I will be having the cars done again next year with you.
Mr P – Wraysbury – Toyota Auris – September 2015
Many thanks for sorting out the rear pads on my Qashqai. I particularly appreciated that when it became clear that I needed the vehicle returned to me for 4pm, to be sure that I would be able to pick my daughter up, you were able to accommodate this, and get the car back to me in good time. My compliments to your driver for his excellent service in picking up and returning my car – all in all a completely hassle free experience! Mr S, Nissan Qashqai, Beaconsfield, November 2015
Really good service- friendly team, I was kept informed every step of the way and trust the quality of the work that was done. I appreciated the Monday drop off service as I had to drive up north that day. Ms N, Mini, Ashford, November 2015
I am very pleased by the service that was provided by yourselves, all the staff that I spoke to were very friendly and were clear about the process of checking my car for any faults. The feedback after my car had been checked was welcoming even though the noise could not be pinpointed as I had hoped. At least it was good to know that my car is safe to drive.
I would happily recommend this service to other colleagues.
Mrs C, Audi A4, Hayes, November 2015
Hi there the service that I received from yourselves was second to none an absolute pleasure to bring my car to your business very friendly efficient and very professional in every aspect thank you for the amazing work and service that you provide. Ms S, Mercedes C Class, Slough, November 2015
I was battling to find a garage that would give me excellent service and attention to detail. I looked online and was pleased to find Lakeside Garages specialising in German vehicles. A lot of other mechanics quoted me on the job I needed doing but weren’t entirely sure of what the problem was. When I spoke to the mechanic from Lakeside, he assured me that he knew exactly what the problem was and was able to quote me a price there and then. He had an excellent telephone manner and really made me feel comfortable leaving my car in his hands knowing it would be taken care of and that the problem would be rectified.
When I brought the car in I was greeted by a group of kind and professional gentlemen who have a passion for cars and made me reassured that it would all be sorted. I was extremely impressed by their manner, professionalism, knowledge and courtesy that I would have no doubt in my mind that I will make Lakeside Garage my choice of garage in future. I have since recommended it to many others who have been very impressed with how quickly the job was done and how friendly and helpful the staff were. I only wish I had found you sooner!
Thank you for taking the time to ask for feedback and I hope that I have been helpful. A HUGE thank you to all who were involved in the process . Kind regards – Mrs R, Mercedes CLK, Datchet, December 2015
I’ve been extremely pleased with your service and customer focus. Every time I call I’m dealt with politely and professionally. You always call promptly and take the time to clearly explain matters. This really means a lot.
In addition to this, including your extremely convenient pick-up service from work, everything is made seamless and straightforward – this is surely crucial to repeat business and customer retention. I would recommend your service.
Once the car is “on your books” – your email reminders are very helpful.
I’ll be in touch again in 2016! Mr M, VW Polo, Datchet, December 2015
I just wanted to say a very big thank you to you and your team as Audi have finally admitted to the error and are fixing the car of which I hope to have back in the new year.
My faith in humanity has been restored thanks to yourself as things could have been so different if it was not for your honesty and integrity and also pure kindness for waiting for hours to take the car in as if it was not for you we may have had to cxl my son’s birthday plans so I do very much appreciate your help.
Mr S, Audi A4, London, December 2015
I find it really hard to find words that fully express my admiration and appreciation for your wonderful work and TOTALLY HONEST dealing. Neil tried to give ME a loyalty card today. Thanks but I need to give YOU a loyalty award/ Not only have you given me great service but you have been so LOYAL TO ME. I cant thank you enough! Mr C- Horton – Mercedes A Class – April 2016
I can only say that your Garage continue to excel themselves in the work they carry out. Right from the time I drop off the key to the time I collect it, the service is excellent. All I can say is that it is a joy to come for either a service or MOT, or even just to have something checked out, you and all members of staff are both friendly and helpful and I am always assured that you do not overcharge and your work is excellent. Mrs J – Wraysbury – Mini – April 2016
As always, I was very happy with the professional and efficient service from Lakeside. They made my car drivable again, and I’m always greeted with a friendly smile (and the offer of a cuppa first thing – even better!) Mrs C – VW Golf – Langley – April 2016
My car indicated that a service was due so I called and booked it in. When I booked the car in the team went through my file and realised I didn’t need a service but I did need an MOT and a few minor things done. So that was very helpful and saved me a fair amount of money. Also as usual the pickup and delivery service is fantastic as it meant I could get my car serviced whilst abroad for work. Mr H – BMW – Cheshire – March 2016
It’s appreciated when customer service includes delivering the best value to customers and I think this does end up buying loyalty in the long run. I have and would recommend Lakeside to my friends. Mrs P – BMW 1 Series – Ashford – April 2016
I cannot fault my experience with Lakeside Garage…Everyone I speak to is helpful, welcoming and efficient! I feel like my car is in the hands of honest people who know what they’re doing. This is why I insist on coming back as long as I’m working here at British Gas, even though I’m local to Croydon – I always try to get a booking with Lakeside first!
Top quality service as well, second to none, no complaints – just high praise
Ms A – Nissan – Croydon – April 2016
You have provided a top notch service!
I have recommended you to many of my colleagues as you provide a top notch service with a fair price including a pick up and drop of service during working hours. Informing me the car actually required an interim service rather than a full service, proved to me that you care about your clients welfare as well as providing a top notch service! Mr D – VW Passat – New Malden – April 2016
As usual, the service provided was very good. My car was collected and returned as promised and I was kept up to date with progress during the day. The car was unrecognisably clean and shiny when returned…. – Mrs D – Skoda Fabia – Staines – April 2016
A wonderful service as ever and the fact it didn’t cost me a penny even better, I am always happy with the services received and that’s what keeps me coming back every time. I even commented on Facebook to all my friends to get your name around and known etc. I did miss chatting to your Ashley though as I usually talk to him, though you’re all so helpful and great to talk to. Ms H – BMW 3 series – Feltham – April 2016
We called in on the off chance that your garage could find us the right battery for our car, it was delivered the following day and fitted by you. Excellent service.
Mrs A – Chevrolet – Wraysbury – April 2016
Always fantastic service. If I ever have to wait for my car, Ashley always looks after me with cups of tea! I love the fact that you can collect my car from work and its all nice and sparkly waiting for me at the end of my day! The staff discount helps too See you next week for my MOT & service!
Ms H – Peugeot – Harrow – April 2016
The best garage around by far and the best I’ve ever used, from
any area, by far. Customer service is unbeatable – prices have always been
fair and they make extra effort to source cheaper parts if they can and it
won’t affect the performance.Independently run, friendly and even though they are always very busy,
they’ll find time to help out if you have an emergency. Top notch and I’d
recommend whole-heartedly. Mr R – Mercedes – Wraysbury – May 2016
I am delighted with the service I have now received from two visits to the Lakeside Garage. It is refreshing to have somewhere that I can take my Mercedes that charges very reasonable rates, using approved Mercedes Benz parts and where the staff are professional, courteous, efficient and have proven themselves to be highly trustworthy.
As long as this continues my future business is assured. Mr R- Mercedes E Class – Virginia Water – April 2016
Further to the work carried out for my car, I am extremely pleased and my window now works perfectly. Jim was really flexible and agreed to pick up and return my car at a mutually agreed time. The service overall is excellent. I will definitely consider using lakeside garage again in future.
Mr G – Alfa Romeo – Rickmansworth – April 2016
You have provided a top notch service! I have recommended you to many of my colleagues as you provide a top notch service with a fair price including a pick up and drop of service during working hours. Informing me the car actually required an interim service rather than a full service, proved to me that you care about your clients welfare as well as providing a top notch service!
Mr D – VW Passat – New Malden – April 2016
Prompt, reliable, straightforward and highly convenient service as always, for my recent MOT and some minor work required, as well as clear communication.
See you again!
Mr M – Audi A1 – Datchet – June 2016
I recently brought my car in for it’s MOT. I mentioned that I thought one of the brake lights had failed & asked if so could they replace it. I then sat & read your news paper with a lovely cup of coffee. !! The MOT was done, bulb replaced, bill paid & I came home. A nice quiet start to my day. I am very happy with the service I get from you. Everybody is happy, cheerful & friendly. See you again soon.
Mrs J – Ford Fiesta – Horton – June 2016
I am a long standing customer with Lakeside and I’m very pleased with the excellent service provided. I have recommended you to lots of friends due to your outstanding professional work.
Mrs W – VW Golf – Datchet – June 2016
Thank you very much for your excellent mechanical knowledge as well as customer services. I was very happy with my experience and can think of no immediate suggestions that would make the experience any better. Ashley and Neil are very polite and competent at explaining technical matters to fools like myself.
Mr R – Mercedes – Wraysbury – June 2016
Very happy with the service I received, the garage rectified the problem with the brand of tyres I wanted.
Will continue to choose the Lakeside Garage for my 118D.
Mr G – BMW 1 series – Twickenham – June 2016
As ever, my recent experience was what I have come to expect from Lakeside – efficient, friendly and very professional. I brought my car in at very short notice, the fault was quickly diagnosed but meant the car was not safe to drive. I was very grateful to be offered a lift home and as I needed the car for a holiday, the repairs were completed very quickly. Thank you. Mrs R – Mercedes – Windsor – June 2016
I was extremely satisfied with the work carried out and with the excellent service received (maximum reliability and great organisation of work and feedback to customer!) We have chosen Lakeside garage in the past few years and will continue to do so in the future.
Mrs G- Mercedes – Staines – June 2016
All good from my point of view. This is why I will be sending my car back to you should it need anything and why everyone at the office also uses you for their cars. Mr E – BMW 1 Series – Farnborough – June 2016
I had the MOT done on my Mercedes C Class, and as usual was happy with the prompt attention as soon as I arrived at the garage.
All the paperwork was ready and my car was tested without any delays.
The staff are always courteous, cheerful and efficient.
Lakeside Garage is always the first on my list whenever I need to have anything done to my car.
Mrs S – Mercedes C Class – Ashford – June 2016
All good with service and mot on our Mazda 2. Thanks. Advice given and paperwork all good.
Mr C – Mazda 2 – Windsor – June 2016
In July I sent it in for an MOT, service and investigation of an oil leak. The MOT didn’t end very well at all, to the point where it failed and was clearly explained that given the endemic issues it wasn’t worth investing any more money into the car. The car was returned to me with the majority of expenses waived.
I think the biggest thing I appreciated from both visits is the honesty and upfront nature, I’m sure on both occasions other garages would have found an opportunity to exploit, but I didn’t feel like I was swindled in any way. Top props to Ashley especially for explaining everything clearly to someone who’s not a car nut, he’s a real asset as far as I’m concerned.
I’m confident that whatever car I do end up getting in the end will make its way to your garage come the time.
Mr R – Vauxhall Corsa – Staines – July 2016
Thanks for asking. Yes, I am happy with your services. As advised, I made an appointment for gear transmission overhaul as per recommendation. Thanks for your thoughtful advice.
Hope to see you for many years to come.
Mr T – Ashford – Renault Espace – Ashford – July 2016
My feedback is brief because I am totally satisfied with the service I have received. I particularly commend the idea of adding a loyalty card since this is a great differentiator for the garage.
Well done and best regards,
Mr K – Mercedes C Class – Haselmere – July 2016
Service is just outstanding. Service is really orientated on how to make my life easy, give the best advice, being price competitive and providing outstanding service. Just exceptional, thank you. Mr G – Audi TT – Datchet – July 2016
Lakeside service is excellent, you do what you say you are doing. There were no surprises. I will be back. Thanks – Mr R – Vauxhaul Corsa -Solihull – August 2016
My feedback is brief because I am totally satisfied with the service I have received. I particularly commend the idea of adding a loyalty card since this is a great differentiator for the garage. Well done and best regards, Mr K – Merc c220 – Haselmere – August 2016
Service is just outstanding. Service is really orientated on how to make my life easy, give the best advice, being price competitive and providing outstanding service. Just exceptional, thank you. Kind regards – Mr G – Audi TT – Datchet – August 2016
Thanks for the email. I am completely happy with the service provided, times were met as arranged and as always the service was flawless and remains unsurpassed by other local service providers i have visited. Thanks again Kind regards – Mr L – BMW 3 Series – Addlestone – August 2016
Great service, love the pick up and drop off service as makes life so much easier. Honest garage and good craftsmanship. Highly recommended. Have used them for ten years. Mrs M – Windsor – Audi A4 – August 2016
This is a very long overdue thank you! I did mean to post a review on your website to thank you for the amazing service that I received.
My son’s Punto had an airbag warning light which had been taken to 3 different garages who were not able to diagnose the fault.
Your team identified the problem and fixed it within an hour! As the MOT was due the following week, your team were able to put the car in for it’s MOT on the same day without any notice. The guys worked tirelessly to make sure issues with the car were fixed and the car passed its MOT and could be collected on the same day.
I was extremely impressed with the communication and speed of the service and was amazed that they could fix the initial airbag warning problem, when no other mechanic had been able to! I would highly recommend your services.
Thanks again, Mrs H – Fiat Punto – Feltham – August 2016
I have used your garage on and off for many years and have always been impressed with your politeness honesty and efficiency. The twice I used you over the last few weeks didn’t disappoint. Not only were you cheaper than your competitors for re-gassing the A/C you saved me hundreds of pounds when replacing my electric window components. I will always recommend you to my friends. Thank you
Mr D – Renault Megane – Wraysbury – August 2016
I’m very happy with the service I’ve received from your garage. It was the first time I’ve taken my BMW to a non-dealer garage and you’ve given me full confidence to continue doing so in the future. Your garage is refreshingly honest, resourceful and reasonably priced. I would happily use you again and wouldn’t hesitate to recommend you to family and friends. Keep up the good work!
Mr K – BMW 3 series – Hertfordshire – August 2016
I was very pleased with the service received, thank you. I appreciated the facility of having my car collected and delivered back after the service. The communication from the staff at the garage is always very good and clear. The team are customer focused, which is very important.
Mr K – Porsche – Egham – September 2016
The service and customer care we received was second to none. The reception team where friendly and polite, also very honest and only recommended work required, at no time did they try to force us to have unnecessary jobs carried out. Lastly the vehicle was ready for collection at the time they said it would be. You must be the only reliable honest garage for miles. Thank you.
Mr A – Polo – Feltham – October 2016
I was extremely satisfied with my level of service from Lakeside Bizee Cars. Very efficient and cost effective. Many thanks – I hope to use you again.
Mrs V – Golf – Wraysbury – October 2016
Thank you for your email. As per last year, the service I received from Lakeside was fantastic. There were a few complications with my car but Neil kept me up to date with the status. Have recommended Lakeside to a number of colleagues.
Mrs M – Lexus – Marlow – October 2016
I popped in at the garage, to have the headlamp bulb on my car replaced. Although I had not called before I drove to the garage, I received a warm welcome and the work was carried out promptly. Lakeside Garage is, and will always be, my first port of call if there is anything that needs attention on my car.
Mrs S – Mercedes – Ashford – October 2016
I was very impressed with the level of service and especially how helpful staff were. I am always dubious about going to a new garage as many have bad reputations but I shall certainly be a returning customer.
Mrs B – Citroen – Wraysbury – October 2016
Thanks for your email Julia – I can only say that I have had several vehicles MOT’d or serviced at Lakeside and the service has always been the very best. Thank you for always being so focussed on great customer service!
Mrs H – Volkswagen – Wraysbury – October 2016
My last visit to your garage was on 30th October 2016. My brake fluid was changed and a thorough check done on the tyres. As usual, your engineers suggested that it was good for the time being. I am always impressed that your garage mechanics do not suggest any repairs or work unless it is necessary. I value your establishment’s integrity and honesty. Please keep up the good work.
Mrs J – Mini – Wraysbury – October 2016
Service was great thanks! Car appears to be working a lot better now the roll bar has been swapped out. The pick up/drop off service to work was fantastic. Really made my life easier, I didn’t meet anyone from the garage in person but that didn’t detract from the personal service I felt I got . Will definitely consider using you again for my Audi, and potentially my Skoda.
Mr C – Audi Aldershot – November
Did a great job at servicing my BMW 3 series. Perfect service. Collected car from the workplace, kept me posted on the progress and delivered the car back in time.
Coincidentally after the service, my reversing light failed and an indicator appeared on the dashboard. Although it had nothing to do with the service, when I called them and explained the situation, they not only looked at my car but also fitted a new bulb. All for free even though it was nothing to do with the service.
Honest, polite, and friendly bunch of guys. Dealer level customer service at a reasonable price. Highly recommended!
Mr V – BMW – Staines – December 2016
Had service and MOT on my car. Car was collected and returned on time. Kept informed during the day on how the work was progressing. All very efficient. Mr D Staines Seat Leon August 2018
Hi – as usual very easy to book – courteous – prompt collection / delivery & kept informed of outcomes & costs. Thanks. You make life a lot easier! Mrs W VW Golf Egham August 2018
Hi Neil
Feedback is positive from me. I had the battery changed on my car and the whole time from calling for quote to leaving with new battery went smoothly. As always, yourself and Daryl are always very pleasant to chat with & helpful on advice.
We (me & the kids) find it particularly useful that when it’s MOT time we can have our car collected and returned so it doesn’t disrupt our day.
Keep up the good service! Miss B Staines Sep 2018
