Here are some customer reviews. They have either been sent to us or posted on review sites and forums.
Thanks to all the customers who submitted comments, we have so many that it’s not possible to list them all, so here are a selection from all of our reviewers.
Thanks so much to Jay and the Mechanics at Lakeside. The dealer had closed and I didn’t fancy an independent garage as I had heard horror stories. I was recommended to them and what a saving! Not only that they are polite and friendly… I even got the car collected free! Use them and you won’t be disappointed. These guys are fantastic. They are honest, reliable, and look out for you. They have always been up front. Would highly recommend them to anyone.
Some of the best customer service i have experienced in an industry where it is not usually associated, along with very knowledgeable staff who gave me clear information of what was required for car to pass MOT and then provided me the quote.
Works came in on price and on time, would recommend Lakeside to anyone who are feeling let down by their own garage.
Lakeside is a family owned independent garage who genuinly wants to look after its customers hoping they will return, I certainly will.
I had my car serviced at Lakeside Garage earlier this week. I changed the service time several times but they were accommodating each time. It was collected by Neil, dropped off by Neil where I needed to be dropped – the work was done in time, with me being informed about costs all of the way. To cap it all, it was returned cleaned and spotless inside and out.
These guys are simply excellent, courteous, efficient and they go the extra mile.
I shopped around for a good garage for my Mazda Bongo. I got a few quotes that were completely unreasonable. Cutting to the chase, Lakeside garage was recommended with high praise and justifiably so. Excellent service from the front line to the man who repaired my Bongo. Would use them every time in future without hesitation.
We had been using main dealers for years and got fed up of poor service, shoddy workmanship and extortionate bills. So we decided to try our local garage and never looked back. The team at Lakeside are highly skilled, highly professional, honest and charge reasonable prices – what higher recommendation can there be? We have now been using them for 8 years with 3 of our cars and have total faith and confidence in what they do. We and have recommended them to all our friends, who now mirror our thoughts. No job is ever too small, being a female of the species it’s great knowing that they will top up my oil or change a bulb whilst I wait and all with a friendly smile It is so refreshing in this current age of constant disappointment to be highly delighted every time we part with our money!
I was battling to find a garage that would give me excellent service and attention to detail. I looked online and was pleased to find Lakeside Garages specialising in German vehicles. A lot of other mechanics quoted me on the job I needed doing but weren’t entirely sure of what the problem was. When I spoke to the mechanic from Lakeside, he assured me that he knew exactly what the problem was and was able to quote me a price there and then. He had an excellent telephone manner and really made me feel comfortable leaving my car in his hands knowing it would be taken care of and that the problem would be rectified.
When I brought the car in I was greeted by a group of kind and professional gentlemen who have a passion for cars and made me reassured that it would all be sorted. I was extremely impressed by their manner, professionalism, knowledge and courtesy that I would have no doubt in my mind that I will make Lakeside Garage my choice of garage in future. I have since recommended it to many others who have been very impressed with how quickly the job was done and how friendly and helpful the staff were. I only wish I had found you sooner!
The service and customer care we received was second to none. The reception team where friendly and polite, also very honest and only recommended work required, at no time did they try to force us to have unnecessary jobs carried out. Lastly the vehicle was ready for collection at the time they said it would be. You must be the only reliable honest garage for miles. Thank you.
On my last visit the brake fluid was changed and a thorough check done on the tyres. As usual, your engineers suggested that it was good for the time being. I am always impressed that your garage mechanics do not suggest any repairs or work unless it is necessary. I value your establishment’s integrity and honesty. Please keep up the good work.
Did a great job at servicing my BMW 3 series. Perfect service. Collected car from the workplace, kept me posted on the progress and delivered the car back in time.
Coincidentally after the service, my reversing light failed and an indicator appeared on the dashboard. Although it had nothing to do with the service, when I called them and explained the situation, they not only looked at my car but also fitted a new bulb. All for free even though it was nothing to do with the service.
Honest, polite, and friendly bunch of guys. Dealer level customer service at a reasonable price. Highly recommended!
Excellent service, thank you. Professional, friendly and efficient. Have total trust in the service you provide.
Always a pleasure doing business with you.
Neil & his team @ Lakeside Garage got me out of a difficult situation with my car breaking down on during a visit to the area. Diagnosed the problem in the afternoon and all fixed by midday the next day. Very thorough service also identified a couple of other issues that I was not aware of that needed attention. I normally service my own cars and know these were genuine issues, not made up to increase the amount of work. Very professional service & highly recommended.
Had service and MOT on my car. Car was collected and returned on time. Kept informed during the day on how the work was progressing. All very efficient.
Hi – as usual very easy to book – courteous – prompt collection / delivery & kept informed of outcomes & costs. Thanks. You make life a lot easier!
Feedback is positive from me. I had the battery changed on my car and the whole time from calling for quote to leaving with new battery went smoothly. As always, yourself and Daryl are always very pleasant to chat with & helpful on advice.
We (me & the kids) find it particularly useful that when it’s MOT time we can have our car collected and returned so it doesn’t disrupt our day. Keep up the good service!
I Had the car remapped at Lakeside Garage. From 161 bhp to 240 bhp with a stage 1 map from Celtic tuning Everything was done professionally and with great care. And… my god, I have no words to describe the power, it feels like a 3l car even tough is a 2l Pulls trough the gears like a train and sounds and runs smoother than before I can’t describe how happy and pleased I am with the service 10 stars lakeside garage you did a great job.
Lakeside garage have been looking after all the vehicles in our household for a number of years. Whether it’s a service,mot or general repairs all carried out to a high standard. They will pick your car up and drop back afterwards if required. Would not go elsewhere. Thoroughly recommend them.